Privacy Policy

1. Information We Collect

We collect information you provide directly, including:

• Account Information: Name, email address, phone number when you register.
• Booking Information: Pickup/drop locations, travel dates, vehicle preferences, and payment details.
• Communication Data: Messages, support tickets, and feedback you send to us.
• Device Information: IP address, browser type, operating system, and device identifiers.

2. How We Use Your Information

• To process and manage your bookings
• To connect you with drivers and service providers
• To send booking confirmations, updates, and support messages
• To improve our services and user experience
• To prevent fraud and ensure platform security
• To comply with legal obligations

3. Data Sharing

We share your information only with:

• Service Providers: Drivers and fleet partners who fulfill your bookings (name, pickup location, phone number).
• Payment Processors: Razorpay for secure payment processing. We do not store card details.
• Analytics Partners: Anonymous usage data to improve our platform.

4. Data Security

We implement industry-standard security measures including encryption (SSL/TLS), secure servers, and access controls to protect your data. However, no method of transmission over the Internet is 100% secure.

5. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and personalize content. You can control cookies through your browser settings.

6. Your Rights

You have the right to:

• Access and download your personal data
• Request correction of inaccurate data
• Request deletion of your account and data
• Opt out of marketing communications

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Booking records are retained for 3 years for legal and dispute resolution purposes.

8. Contact

For privacy-related inquiries:

• 📧 Email: contact@sairgah.com
• 📞 Phone: +91 98150 00000