Last updated: April 2025
You may cancel your booking at any time before the trip begins. Cancellation charges depend on the timing of your cancellation relative to the scheduled pickup time.
| Cancellation Time | Cancellation Fee |
|---|---|
| More than 6 hours before pickup | Free cancellation (full refund) |
| 2–6 hours before pickup | 50% refund of amount paid |
| Less than 2 hours before pickup | No refund |
| After pickup / No-show | No refund |
If a driver cancels a confirmed booking, you will receive a full refund. We will also attempt to arrange an alternative vehicle at no extra cost.
In rare circumstances (force majeure, regulatory restrictions, or safety concerns), Sairgah may cancel a booking. In such cases, you will receive a full refund within 5–7 business days.
For cancellation-related questions:
